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You searched for: mediatype:audio AND collection:asulibraries AND subject:"Customer Service"
[audio]The ASU Libraries Systems Help Desk - ASU Libraries
Meet The Library Systems Help DeskEver wonder what to do when you have a computer or internet problem at the library? The ASU Libraries Help Desk is your answer.Join us as Fred McIlvain interviews the folks who have heard it all! Learn about the top issues they face everyday, the HelpSTAR system, how to submit a problem report, tracking your service requests, interesting help desk stories, what our staff really think about floppy disks and much more.
Keywords: customer service; libraries; library; computer support; students; higher learning; program management
Downloads: 12
[audio]Joan Frye Williams: Matching Innovations to Environment - ASU Libraries
Joan Frye Williams continues her May 16th presentation to the Arizona Library Association explaining how librarians can improve their chances of success by implementing the innovations that best match their particular type of library environment. She demonstrates why innovation is seldom easy, and even best practices aren’t “one size fits all.”Part One:How choosing the right Innovations can help youBeing a Library Innovator is easier than you thinkWhy many library projects failKnowing your...
Keywords: information science; information resources; libraries; library; librarians; customer service; information literacy; marketing
Downloads: 18
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